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Magic Software
  Company Profile
Magic Software is an IT company specialized in providing offshore eLearning services.
With our expertise in Program Management and extensive experience in all stages of product development, we are uniquely equipped to understand the needs of our partners, seamlessly dovetail our processes with theirs, and take those needs to completion, bridging any gaps in location, culture and practices.

  Job Details 

Customer Success Executive - Noida

Posted On:  7/1/2019 12:06:31 AM

Customer Success Executive

No. of vacancies:  2
Qualifications:  B.Tech/B.E. - Any Specialization
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Noida Uttar Pradesh India

  Job Description
Work with customers, consultants, and partners to understand their needs and expectations and to direct them to the proper solution in a timely manner.

Serve as point of contact for customer investigations and troubleshoot or solve basic as well as complex customer incidents.

Reproduce errors, problems or bugs as a part of a case investigation. Ultimately determine whether the case is an application problem, an operational error or an enhancement.

Liaise with development or other departments on complex issues and involve the appropriate people when required.

Document the findings from customer interactions and communicating them to various teams inside the company. Align the Product roll out and customers adoption on product features Manage the process to effectively address customer satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each customer.

Participate in onboarding process for our new customers.

Provide 12x5 support telephonic as well as email support to client base as well as internal staff on a rotational basis.

Promote good working relationships with Support team, Customer Success Management, Account Executives, Professional Services, and other resources as needed.


UG - B.Tech/B.E. - Any Specialization
PG - M.Tech - Any Specialization, MCA - Computers
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

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