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Code IT Recruitment Ltd
  Company Profile
Many recruitment companies profess to offer a 'quality solution', however we believe our success, rapid growth and blue-chip client list is testament to our outstanding reputation as a service provider. Our aim is to always exceed your expectations.

Established since 2000 and based in the City, we specialise in contract and permanent IT and telecoms recruitment across all sectors from helpdesk and support to high-level management. Our services include:
contingency based filesearch;
fully retained and advertising led campaigns;
project management and managed agency services.

  Job Details 

1st Line Support Engineer - Bromley, Kent

Posted On:  4/28/2021 7:05:38 AM

1st Line Support Engineer

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Bromley Kent United Kingdom

  Job Description
An opportunity has arisen for a 1st Line IT support engineer to evolve and develop a career in a forward thinking, growing and progressive company, providing Cloud technology, Hosted services, on site and Remote support provision, and consultancy and support services.

* Extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop and Server environment.
* Extensive experience of supporting and administrating Office 2003-2013, Windows XP-8, Windows Server and active Directory 2003-12 and Exchange 2003-13
* Experience of providing remote support for users and systems, including resolution of technical issues on the phone.
* Working knowledge of Backups strategies, technologies, tape rotation, and restore procedures
* Ability to support centrally controlled and standalone AntiVirus software and architecture.
* Working knowledge of firewalls and network infrastructure.
* Ability to communicate complex technical concepts to non-technical audiences.
* Superb customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, showing empathy to customers at all times.
* Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful team
* Excellent operational experience, including ownership of Helpdesk system call allocation, prioritisation and escalation of issues.
* Proven Operational and technical knowledge and experience in Implementing first call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels
* Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible
* Excellent communication skills, both written and verbal
* Overall understanding and knowledge of IT systems and technologies
* Ability to multi task, handle high workloads and high call volumes in a busy working environment

* Sound Networking knowledge of TCP/IP.
* An understanding of MAC OS
* Understanding of, basic Server OS and application installations and technical support technologies (e.g. 2003-12, Exchange, Citrix, VMWare)
* Knowledge of security architectures especially with respect to e-commerce and the internet
* Good experience of Blackberry Enterprise Products

  Contact Information
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