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Infotech Enterprises Ltd
  Company Profile
Founded in 1991, Infotech is a $120million Global IT services company with over 5500 people specializing in Engineering Design Services (EDS), Geographic Information Systems (GIS), and IT services. We provide services to a wide range of industries - Aerospace, Automotive, Banking Services, Finance and Insurance, Energy, Government, Marine, Rail, Retail, Telecom and Utilities.
 
  Job Details 
Title: 

IT HelpDesk Coordinator / Call Coordinator - Mumbai

Posted On:  7/3/2019 3:24:53 AM
Designation: 

IT HelpDesk Coordinator / Call Coordinator

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  1
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Mumbai Maharashtra India

  Job Description
Addressing the Phone calls and Mails. Vendor Management., Logging the Ticket and assign to concern Teams., Follow up for resolve the issues, with the help of escalation Matrix.
Addressing the mail form users and escalating them to the higher level.
Call logging in Callboards .Follow-up with vendors for closure of the Tickets. Excellent communication skills

  Contact Information
Reference Name (If Any): 





 
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