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E-Choice Consulting
  Company Profile
eChoice Consulting offers a refreshingly different approach to the recruitment of IT staff. At eChoice Consulting we believe in working with you to understand precisely what it is you are looking for in your new role.
 
  Job Details 
Title: 

Application Support Analyst - Bristol

Posted On:  4/28/2021 7:05:33 AM
Designation: 

Application Support Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bristol England United Kingdom

  Job Description
Application Support Analyst, Bristol - is required to work on our Global client's flagship financial software reconciliation products. You will support a financial customer base, on a number of Banking Reconciliation and Investigation Back Office client–server and web based applications.

Provide 1st and 2nd level customer support, by interpreting customer queries and problems.
Ensure all support issues are fully logged and documented must ensure that all issues assigned are fully managed without exception.
May be required to attend customer sites occasionally, as and when required.
.Undertake secondments to QA department from time to time as required, to increase exposure to new product releases and applications, prior to them being delivered to customer sites.
Experience required includes the following:

Proven customer support experience and excellent telephone manner.
Knowledge of banking/back office environments desirable.
Experience of call logging systems i.e. Frontrange, ITSM
Analytic problem solving skills and IT background.
Ability to learn and keep up to date with new applications quickly.
Reasonable knowledge of Unix
Reasonable knowledge of Windows and Client Server.
Reasonable knowledge of SQL to form database queries to progress support call investigations.
Reasonable knowledge of application servers such as Websphere and Weblogic is a strong advantage.
Reasonable knowledge of RDBMS, with experience in at least one of Oracle, Sybase, or MS SQLServer. - eg:- understands indexing, standard database management and optimisation requirements, backup and recovery etc.
An ability to read application code ('C', Visual Basic, CA OpenRoad or Java) a strong advantage

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