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Lore Software Solutions
  Company Profile
Lore Software Solutions is located in Bangalore, India and provides simple and high quality software development and quality assurance solutions. It currently focuses on consultancy services and delivers these solutions for other software companies.
 
  Job Details 
Title: 

Application Support Analyst - Bangalore

Posted On:  9/4/2019 2:24:17 AM
Designation: 

Application Support Analyst

No. of vacancies:  2
Qualifications:  BE/ B.Tech (Engineering), BCA (Computer Application) (Computer Science, Computer Science )
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
Broad Description
Be responsible for the applications support of ITG's sourced Market data.Management of Market Data software installations and configuration.
Monitor, Troubleshoot and diagnose technical and trading issues in the productionenvironment on the market data aspects.
Handle EMS related issues, configuration and installation.
Handle end of day incidents logging into ticketing system and reporting.
Breakdown (MD – 50% EMS – 30% ticketing system – 20%).
Primary Responsibilities
Perform the implementation or upgrade of market data components.
Reply to intra-day time sensitive queries/checks to regarding Market Data.
Ensure adequate quality of the sourced Market data. Monitor the performance/operation, diagnose and address any problems. Perform daily data-quality reviews ontick histories sourced from vendors and internal sources.
Management and tracking of daily production problems; ensure effective andtimely resolution; Trace problems to root cause and take action to minimize riskof recurrence. Work with development, initiate vendor challenges, report internalprocessing issues, address erroneous configurations, etc.
Participate in meetings and work closely with staff in other ITG offices on project basis.
Utilize, initiate, suggest and help develop automated tools for monitoring, troubleshooting and handling day to day activity.
Provide system and process documentation to users.
Enter tickets at EOD on behalf of the regional application support (potentialgrowth path for creating help desk entity)
Assist with propriety EMS configuration, releases, bug fixes etc.
Liaise with developers, IT production staff, and other departments.
Knowledge and Skills Required
University degree in Computer Science, Information Technology or a related discipline.
3-5 years experience in market data/EMS/OMS relate environment.
Strong communication skills, reliable, fast learner, good attention to details.
Excellent application and system problem-solving skills.
A self-starter able to work with minimal supervision, ability to pickup and run with tasks
Experience with or knowledge of accessing, analysing, and manipulating raw data.
Operations experience managing and supporting market-data platforms andapplications.
Understating the concepts of equity trading, security-master, corporate-actions,pricing/tick/analytics repositories Etc.
Demonstrating knowledge of and capability in:o Practical experience in UNIX, DB and Scripting
Exposure to the following would be an advantage:o Knowledge of Asian equity markets and OMS/EMS concepts.
Market Data related experience – Reuters infrastructure in particular
Master use of Microsoft Office tools.
Exposure to the following would be an advantage:
Knowledge of Asian equity markets and OMS/EMS concepts.
FIX knowledge.
Algo trading.
Equity brokerage firm

  Contact Information
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