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SafeNet Infotech Pvt Ltd
  Company Profile
SafeNet is a global leader in information security.

Founded more than 25 years ago, the company provides complete security utilizing its encryption technologies to protect communications, intellectual property, and digital identities, and offers a full spectrum of products, including hardware, software, and chips. UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, and scores of other customers entrust their security needs to SafeNet.

 
  Job Details 
Title: 

Senior Engineer- Client Services - Noida

Posted On:  7/30/2019 5:51:38 AM
Designation: 

Senior Engineer- Client Services

No. of vacancies:  2
Qualifications:  MCA/ PGDCA, ME/ M.Tech./ MS (Engg/ Sciences) (Computer Science, Computer Science )
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Noida Uttar Pradesh India

  Job Description
Qualifications
Qualification Requirements:

Education:
Bachelors Degree or equivalent education and experience.

Experience:
4+ years industry experience working in a customer support role

Skills:

· Solid networking concepts
· Linux/Windows administration (basic understanding like user/Group creation, AD, LDAP, exchange, Apache)
· Concepts on Antivirus,SPAM/Malware and URL/ App filtering is desirable
· Hands on experience on Storage technologies like SAN/NAS is a PLUS
· Experience in cryptography is desirable.
· Knowledge of network security desirable.
· Experience on Content Filtering is a PLUS.

Essential Duties and Responsibilities:



· With mentoring and advice, diagnoses customer issues using knowledge of SafeNet products, and interpreting logs and error messages as well as interrogation of customer environment (i.e. isolating failures to be inside our outside of the SafeNet product). These products are highly complex and require commensurate technical expertise on the part of the engineer.

· On-site problem diagnosis and troubleshooting at customer premises for critical and/or complex issues as required.

· Recommends solutions and workarounds to known problems and advises the customer on how to apply the solution or workaround.

· Reproduces previously unknown issues and interfaces with RandD, providing exact steps to reproduce problems.

· Identify and document issues consistently and clearly using group tools (Onyx or Siebel)

· Perform sanity tests of hotfixes and patches to minimize risk of unexpected issues and insure that the fix resolves the customer problem.

· Acts as an incident program manager for issues that require help from other SafeNet groups such as RandD, Product Management, Order Fulfillment, etc. This includes communicating with the customer according to documented communication periodicity SLAs.

· Remains abreast of new product releases including new features and how to troubleshoot problems with those features.

· Creation of knowledge base articles detailing new problem resolution in real-time (i.e. immediately after product resolution) so that future incidents of the problem can be solved much more quickly.

· Updating existing knowledge based on newly learned information (additional problem symptoms, newly discovered workarounds, etc).

· Creation of articles, videos, etc., that walk customers through commonly used/needed steps, procedures or diagnostic approaches.

  Contact Information
Reference Name (If Any): 





 
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