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Provide Consulting Ltd
  Company Profile
In 2001, Provide set up its business in the fast-growing city of Milton Keynes, to be perfectly located for its many clients throughout the South East, Midlands and London.

With the expertise, strategy and state of the art technology to secure the very best candidates and positions within the ICT industry, our clients now include some of the largest and most successful enterprises in the UK.

 
  Job Details 
Title: 

Helpdesk Analyst / Support Analyst / 1st Line Support - Northampton, England

Posted On:  4/28/2021 7:05:29 AM
Designation: 

Helpdesk Analyst / Support Analyst / 1st Line Supp

No. of vacancies:  3
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Northampton England United Kingdom

  Job Description
Helpdesk Analyst / Helpdesk Support / Service Desk Analyst / Service Desk Support / 1st Line Support / First Line Support / Computer Operator / Operations Analyst / Batch / Monitoring / Production / Hardware / Software / Information Systems

Currently in 1st or 2nd line support looking for the next step in your career?
Or are you perhaps in a role that no longer challenges you and your technical capabilities?

To be considered for this you must:
*Be from a 1st/2nd line support, computer/data centre operations background
*Be ITIL certified (advantageous but certification will be provided if needed)
*Have exceptional written and verbal communication skills
*Be an excellent team player, with experience in any of the following will be advantageous – SAP, UNIX Aix, Tivoli, Chronicle Redwood Scheduler.
*Be able to work night and day shifts (12 hour shifts – work a total of 14 days in each month!)

A rapidly expanding business are looking for a logical and methodical individual to compliment a team, who manage the computers and production scheduling hardware and software systems across the entire business, as they embark on a journey of growth – 2015 will see branch out both within the UK and into Europe!

Attention to detail is key as you will be monitoring business critical hardware and software, ultimately ensuring the organisation meet their KPIs and deliverables in production.
You will be responsible for taking appropriate action to rectify faults, and ensure that accurate details are relayed to more senior members clear and concisely. Being a team player is key, with the ability to interpret and utilise technical data and information effectively, whilst understanding the importance of the processes and impacts upon the business. 1st line support on calls received out side of service desk hours will also be required.

Now recognised as one of the top 100 best employers to work for in the UK, and a rapidly expanding organisation, my client require a skilled and technically minded individual to join a team who play a key role in ensuring they are the recognised and successful company that they remain today.
In return for your expertise, they can are offer a competitive salary with shift allowance and company bonus, and a range of extensive and rewarding benefits.

I am keen to speak with individuals of all skill sets and levels, who bring with them a desire to learn and progress into a career. Full support is available to all employees, and therefore offer training and qualifications in order to help you achieve your career potential and much more!

  Contact Information
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