FCS Software Solutions is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like e-learning, digital content services, IT consultancy and product engineering services.
IT has a huge offshore center in India that caters to a global clientele. Our development center prides in a state-of-the art facilities and a competent workforce consisting of programmers, IDs, visualizers, e-learning experts, writers and editors who have worked extensively in the areas of e-learning, product training, sales training, support services, performance and collaboration for several Fortune 500 companies.
Title:
Portuguese Technical Support - Noida
Posted On:
5/17/2020 1:35:16 AM
Designation:
Portuguese Technical Support
No. of vacancies:
2
Qualifications:
Bachelor Degree
Minimum Total Experience:
2
Job Tenure:
Full-time Only
Salary Offered:
DOE
Job Location:
Noida
Uttar Pradesh
India
Must be proficient in Portuguese Language
Troubleshoot and resolve trouble tickets tickets related to technical difficulties with hardware, software, and the network.
Triage Level II and Level III trouble
Resolve Win7, Ms Office, Client applications and Network/Printer/Wifi connectivity issues
Verify issue resolution on the customers behalf
Verify with the customer that the issue has been resolved and update the ticketing system
Interface with infrastructure, database, and development personnel
Communicate plan, progress, and issues in a timely manner
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner