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Hays IT
  Company Profile
Hays is a global leader in specialist recruitment, placing professional candidates in permanent, temporary and interim contracts. With over 6,400 staff in 350 offices across 24 countries, last year we placed over 40,000 people in permanent jobs, and each week we place almost the same number in temporary assignments.
We commit substantial budgets to candidate and client marketing, using direct mail, PR, press advertising, internet advertising and e-marketing. Our websites attract 750,000 visitors each month and over 15,000 job applications each week, with more than 55,000 live jobs globally available at any time

  Job Details 

Application Support Analyst - Oxfordshire

Posted On:  4/28/2021 7:07:21 AM

Application Support Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Oxfordshire England United Kingdom

  Job Description
We have partnered with a global leader in their market. Our client has a fantastic opportunity for an Application Support Analyst with a leading Software House. You will be an essential part of the IT Technical Support team, providing 1st Line technical assistance internally to their fantastic list of clients. The purpose of the position is to provide first line support or guidance to a great portfolio of clients nationwide. In this role you will be answering incoming support calls and be able to accurately identify, diagnose, prioritise and dispatch the service requests.

There will be a variety of different issues you will be dealing with from day to day. As the Application Support Analyst you will diagnose desktop/laptop/network hardware and software problems by asking accurate, concise questions in a professional and timely manner. Where appropriate, refer more complex problems to 2nd and 3rd level support personnel. Experience with supporting SQL based applications, and experience with SQL databases and queries would be essential for this position. Any experience with T-SQL scripting would be beneficial.

Your role will support all identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

You will have excellent verbal, telephone and written communication skills. Also, you must have strong organizational, time management and troubleshooting/problem solving skills. They are looking for a good team player but must be able to work well on own initiative.

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