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Hays IT
  Company Profile
Hays is a global leader in specialist recruitment, placing professional candidates in permanent, temporary and interim contracts. With over 6,400 staff in 350 offices across 24 countries, last year we placed over 40,000 people in permanent jobs, and each week we place almost the same number in temporary assignments.
We commit substantial budgets to candidate and client marketing, using direct mail, PR, press advertising, internet advertising and e-marketing. Our websites attract 750,000 visitors each month and over 15,000 job applications each week, with more than 55,000 live jobs globally available at any time

  Job Details 

IT Service Desk Analyst - Stevenage

Posted On:  3/19/2021 3:54:44 AM

IT Service Desk Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Stevenage England United Kingdom

  Job Description
A new and fantastic opportunity has arisen for a Technical 1st Line Analyst, to join a Service Desk team for one of our client's prestigious customers. The role will focus on providing the optimum service to customers as a first point of contact for any customers with IT issues. The primary duties will be to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents on to the most appropriate technical teams for resolution, within the agreed SLA's.

The successful candidate must have:-

SC clearance
IT Technical understanding of MS Windows, Active Directory, MS Office and call logging ticket system e.g. Remedy
Proven experience of working within a help desk environment

  Contact Information
Reference Name (If Any): 

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