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BOB Tech Solutions Pvt. Ltd
  Company Profile
BOB is an information technology & business consulting firm based in Bangalore, India founded in 2005.

We are a technology focused, process driven and people oriented organization. Our passionate team is our strongest asset apart from strong technology expertise, robust methodologies and fool proof processes to deliver enterprise IT products, business solutions and services to global clients.

  Job Details 

System Engineer - Bangalore, Karnataka

Posted On:  9/18/2019 4:06:19 AM

System Engineer

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
Providing Technical Support related to Windows Servers to end users/customers.
Provide troubleshooting and technical support via Phone, Web Based Tools and Emails.
Advise customers regarding the product's proper use and address specific user issues.
During problem escalations, act as a liaison between customers and Tier 2 Technical supports.
Candidate will assist the customer base during installations and other technical activities.
Manage customer expectations of response time and issue resolution.
Troubleshoot and reproduce problems and define workarounds. Responsibilities: Specific accountabilities include, but are not limited to, the following: Responsible for providing technical support coverage during hours assigned.
Providing technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone via Inbound Calls.
Working with the engineering team on the more complex issues.
Delivering Service patches and upgrades to resolve issues.
Providing product feedback to reduce the number of issues experienced by the customer.
Back up and assist the solutions/applications engineering team when theyre in the field delivering projects.
Escalate where appropriate
Resolving any customer technical issues through diligent research, reproduction, and troubleshooting.
Keeping records of all technical inquiries; develop and review content for knowledgebase.
The ability to be a good listener, and to really understand a customer problem or question and help them solve it. Required Skill Sets/Certifications: Desired Skill Sets: MS Operating System Knowledge: Windows XP, Windows 7, Windows Server 2003/2008,/2008 R 2
Virtualization: Hyper V
Networking: TCP/IP, DNS, DHCP, File and Print Sharing, Routing and Remote Access
Antivirus Knowledge.
Directory Services: Active Directory Basics, FSMO Management, Group Policy Management, AD Troubleshooting
Hardware Skills: Desktops, Servers, Printers, Switches and Routers
Remote Desktop Services: Terminal Server Basic Skills
Microsoft Certifications:
MCP (Microsoft Certified Professionals)
MCITP (Microsoft Certified Information Technology Professionals)
MCTS (Microsoft Certified Technology Specialists)
MCSA (Microsoft Certified System Administrator)
MCSE (Microsoft Certified Systems Engineer)
Other Required Skills
Excellent Communication Skills, No fake Accent, No Grammatical Errors
Good Interpersonal Skills/Quick Learner/Problem Analyzing and Solving Skills
Knowledge on SAN and NAS -

  Contact Information
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