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Global Technology Solutions Ltd
  Company Profile
Global Technology Solutions (formerly Sapphire IT Solutions Ltd) was founded not just as a recruitment solution but the ultimate specialist solution. With many years in Technical recruitment and resource management and sole supplier for a number of blue chip companies we pride ourselves in the industry we work in and the demands placed on Service Delivery and IT Managers to provide resource in meeting business requirements for delivering services.
  Job Details 

VMWare Systems Engineer - Hounslow

Posted On:  4/28/2021 7:04:58 AM

VMWare Systems Engineer

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Hounslow England United Kingdom

  Job Description
Role Purpose of the VMWare Engineer:
You will be joining a Windows/VMWare Team in a successful managed services company and will be responsible for implementing and supporting Windows and VMWare ESX platforms across Europe covering customer dedicated solutions, and a range of Cloud Platforms. The team are also responsible for management of the Recovery Services Storage Area Network.
This is a 3rd level support role with responsibility supporting High Availability Server environments on behalf of customers. Activities covered by the role include Design, Implementation, Configuration, Support and Administration of customers Physical and Virtual environments. The Windows/VMWare team are responsible for the pro-active Management of Enterprise, Private Cloud and G-Cloud Services, provisioning of VDCs (Virtual Data Centres), incident management and responding to customer requests for change to their VDC's.
The VMWare Systems Engineers work closely with other technical support teams within the Technical Practice, other Operational Teams, Solutions Architects, Pre-Sales, Professional Services Group, Project Management and Product Teams to ensure design and delivery of highly available solutions.
A good standard of Networking and Storage knowledge is important in this role to assist in design, build and troubleshooting the virtual infrastructure.

Responsibilities of the VMWare Engineer:

Managed IT Services - Servers and Storage
Provide Support for Internal and External customer Server and Operating System environments both Cloud based and Physical Server environments. Includes day to day management and support tasks, responding to alerts, upgrades, request for change maintenance. Escalation for L1-L2 Windows and VMware support engineers.

Design and Implementation
Assist Solutions Architects and Pre-Sales team on new prospects and designs as required, participate as required in the Technical Design Review process. Implement agreed solutions in line with design and project plan alongside other technical teams ensuring install follows company best practice, is fully documented and presented to the team.
Test and Development of Managed Services
Involvement in new Technical Product Development projects alongside the Product Development Team. Help to keep the client's supported products matrix current by testing new to market hardware and software with a suite of management and monitoring tools to meet ever changing customer demand.

Professional Services
To undertake Technical Consultancy projects within your expert area as required.
Service Delivery Best Practices and Enhancements
To develop a good understanding of the delivery of the client's Managed Services product offering and to advise and implement improved practices and enhancements as applicable.

Documentation, Process and Training
To create high quality technical documentation for all customer implementations and other technical projects. Create and test process and procedures and provide training to colleagues where appropriate.

Ticket Management
Ensure all tickets assigned to you are updated in a timely manner. Tickets status to be updated to reflect progress from start to finish. Ensure all tickets are closed with a high level of detail to record actions taken for reference purposes.

Professional Approach
Represent the team, department and organisation in professional manner at all times.

VMWare Engineer Candidate Requirements:
The following qualifications are required (or equivalent level of knowledge);
*VMWare VCP (vSphere3/4/5/6)
*Windows 2008/2012 Certifications

The following qualifications are advantageous;
*Red Hat RHCT or equivalent
*Networking Certifications
*Storage Certifications (Cisco, SNIA)
*Working knowledge of managing and monitoring HP Proliant, Cisco UCS, IBM X, Dell servers.
*Knowledge of Backup/Recovery Process and Tools
Commercial experience gained within a Managed Service / High Availability enterprise production environment covering both Physical and Virtual environments.
High levels of interpersonal skills.
Innovative, creative and imaginative approach to solutions design and problem management.
Generally adaptable approach, with ability to work under pressure.
Willingness to accommodate a wide variety of tasks and duties, not necessarily specified in job descriptions - flexibility to work requirements.
Self-motivated and able to work with a minimum of supervision.
Willingness to work additional hours and adopt flexible patterns of work including participation in the Managed Services on-call rota.

  Contact Information
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