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Global Technology Solutions Ltd
  Company Profile
Global Technology Solutions (formerly Sapphire IT Solutions Ltd) was founded not just as a recruitment solution but the ultimate specialist solution. With many years in Technical recruitment and resource management and sole supplier for a number of blue chip companies we pride ourselves in the industry we work in and the demands placed on Service Delivery and IT Managers to provide resource in meeting business requirements for delivering services.
  Job Details 

Technical Service Consultant / Application Support - London

Posted On:  4/28/2021 7:04:58 AM

Technical Service Consultant / Application Support

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  London England United Kingdom

  Job Description
Technical Service Consultant/ Application Support/ Sw Implementation/ Project Management

A fantastic opportunity has arisen for a Technical Service Consultant with experience of Application Support, Sw Implementation and Project Management to join well established blue chip organisation in the city.

As a Technical Service Consultant this is a London based role within the EMEA Services division of the business. You will take ownership for day to day client technical relationship and become the prime service management contact to a number of our clients customers.

The Technical Service Consultant is a critical link between; our clients customers, our clients technical consultants and internal teams developing and supporting the software. Supported by a strong technical product knowledge, you will be a key contact for customers, managing and maintaining the relationship, issues and executing in conjunction with the Account Manager the commercial agreement between the customer and our client.
As a Technical Consultant you will have the flexibility for overseas travel / assignment across the EMEA region and the ability to work occasional early mornings, evenings and weekends.

Key Requirements:

Successful candidates will meet many of the requirements, as outlined below:

Expected skills
·Application Support, software implementation, project management or technical account management
experience in a challenging client facing role, within a complex workflow arena.
·Experience in the industry of Workplace Management (business or technology) is highly desirable
·A high level understanding of all the technical components that comprise a typical implementation
including: - hardware, operating systems, computer networks, databases and general programming
·A strong working knowledge of project management methodologies and tools.
·Ability to take ownership of delegated tasks and sees tasks through to completion.
·Ability to create and maintain strong working relationships, both with customers and internal
business groups.
·Ability to take a measured and sensible view when faced with conflicting requirements.
·Confident and concise written and verbal communication skills.
·Highly organised, flexible and enjoys pace.

Duties and Responsibilities:

·Acts as the designated technical contact for the Customers assigned.
·Manages the client relationship from a Service delivery perspective; regular report generation,
development of a regular reporting
·Understands the contractual agreements between the customer and our client and execute the
commercial terms accurately.
·Ensure our clients software and services are delivered to meet their contractual requirements.
·Escalates, champion and manage customer issues.
·Understands customer business requirements and how they can be met by our client.
·Manages the scope of work and delivery in line with the contract.
·Understands the impact of work on the customer's business, managing the dependencies between
the customer and our client so that a coherent project plan is ensured.
·Provides line management to our client to support consultants working on your customer projects.
·Has exceptional communication skills and the ability to report effectively at all levels internally and
with customers.
·Prioritises work in order to meet often aggressive timescales.

  Contact Information
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