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  Company Profile
Greythorn was founded in London, UK in 1976, making it one of the longest established professional recruiters in the IT, telecommunications and marketing & creative services sectors.

Since then the company has expanded around the world and now has offices in Europe, Australia and the USA, all committed to providing the very highest levels of service to recruiters and job seekers alike.

In August 2006 Greythorn was acquired by an investor group led by one of the most high profile figures in the international recruitment arena, Graham Palfery-Smith, ex-CEO of HW Group plc.

The new team’s intention is to build on the success of the brand to develop a truly global specialist recruitment business through strategic acquisitions and organic growth and is consequently actively hiring in all its markets around the world.

When Greythorn was set up in 1976 our aim was a simple one – to provide a better service.

That is still our goal today.

From our bases in Europe, Australia and the USA we are building a specialist recruitment group that will become truly global over the next few years. It means that wherever you are in the world, whatever your goals for your career or your organisation you can depend on Greythorn to deliver.

  Job Details 

1st Line Support Roles - Surrey

Posted On:  4/28/2021 7:07:47 AM

1st Line Support Roles

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Surrey England United Kingdom

  Job Description
We are seeking an experienced Helpdesk Analysts to join our busy Service Centre team. You will be required to provide quality support with a high degree of customer satisfaction, technical expertise and timeliness.
This positions offers the opportunity to work at the cutting edge of technology within the transportation sector. With an extensive list of high profile projects you will be exposed to all areas of technologies. Continuous variety and guidance from senior members of the team will afford you the opportunity to become a subject matter expert within this sector.
Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with Service Level Agreements
Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Recording information accurately, adding any pertinent contract information and passing on within the defined timescales
Liaising with customers and sub-contractors to manage calls through to resolution
Occasionally acting as a product liaison for products, working with other departments and third party developers to resolve technical issues
The successful applicant will possess strong previous experience within a Call Centre/Service Centre environment, good knowledge of call centre technologies and processes, a passion for customer service, excellent communication skills with a professional telephone manner, experience of VDU/Keyboard work and strong customer facing skills.

  Contact Information
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