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  Company Profile
Greythorn was founded in London, UK in 1976, making it one of the longest established professional recruiters in the IT, telecommunications and marketing & creative services sectors.

Since then the company has expanded around the world and now has offices in Europe, Australia and the USA, all committed to providing the very highest levels of service to recruiters and job seekers alike.

In August 2006 Greythorn was acquired by an investor group led by one of the most high profile figures in the international recruitment arena, Graham Palfery-Smith, ex-CEO of HW Group plc.

The new team’s intention is to build on the success of the brand to develop a truly global specialist recruitment business through strategic acquisitions and organic growth and is consequently actively hiring in all its markets around the world.

When Greythorn was set up in 1976 our aim was a simple one – to provide a better service.

That is still our goal today.

From our bases in Europe, Australia and the USA we are building a specialist recruitment group that will become truly global over the next few years. It means that wherever you are in the world, whatever your goals for your career or your organisation you can depend on Greythorn to deliver.

  Job Details 

Business Systems Analyst - London

Posted On:  3/19/2021 3:55:19 AM

Business Systems Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  London England United Kingdom

  Job Description
Business Systems Analyst

A forward thinking and collaborative organization within the Housing sector is currently seeking a Business Systems Analyst to work in its central London office.

As a Business Systems Analyst you will be responsible for the analysis and interpretation of customer requirements, to create a strong bridge between systems and the business. Working closely with the Business; the role requires great interpersonal and analytical skills with proven software development lifecycle experience.


Capturing and documenting business processes.
Define and document system scope and objectives and translate these business requirements into design specifications ensuring that requirements are effectively met, tested and implemented
Documentation of business requirements and processes through tools such as user stories, use case models and AS IS and TO BE process diagrams and other project life cycle documentation as required
Proactively research products, procedures, and/or workflow needs and identify ways to capture, validate and integrate information to improve overall business process performance
Identify and resolve gaps between new and existing business processes and applications and facilitate implementation of new business processes and modifications
Liaise between the IT team and the business to agree on user requirement scope, priorities and delivery
Work collaboratively with:
Key stakeholders to identify, verify and document functional and technical requirements using requirements management methodology and tools
IT Development staff to ensure appropriate translation of business requirements into technical design and on the development of the required logical and data models
Solution vendors to ensure that requirements are understood and appropriate solutions delivered
Process owners to facilitate implementation of new business processes and modifications
Experience and Qualifications

Strong experience of business and systems analysis preferably within the Housing sector, although other industries will be considered. Ideally with ISEB Business Analysis Practitioner qualification
Experience working with 3rd party suppliers to communicate business requirements and review these through delivery
Experience with data analysis and modelling, supporting end users and development teams. Familiarity with CASE tools is desirable
Previous experience working within the confines of PRINCE 2 methodology essential
Strong background of working within a medium to large scale organisation with varied systems and customer skills groups to produce valuable and insightful analysis
Proven experience of relational databases (Microsoft SQL Server or ORACLE) and an understanding of Service Orientated Architecture. (Recent IT graduates who have completed SQL modules as part of their degree will be considered.)
Experience using XML and SQL
A good working understanding of ITIL processes as they apply to application and change management. Ideally ITIL foundation level certification
Experience of supporting multiple user centric Business Systems to a wide user base
Proven experience of providing support within a tiered service desk environment
Strong knowledge of system and software quality assurance best practices and methodologies
Demonstrable experience of learning new processes and applying the knowledge gained from them
Previous experience of working in a similar role in a busy ICT environment with solid working knowledge of Housing Management processes. Hands on knowledge of using the Northgate Housing System including system implementation and administration is desirable
Requirement gathering and documentation production using multiple channels
Experience in developing system workflow maps, particularly case management systems
Proven development of As-Is and To-Be process analysis

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