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GAVS Technologies
  Company Profile
GAVS Technologies is a high-growth, leading Infrastructure Management Solutions Provider, Supporting clients in Airline, Banking, Education, and High Tech. As a trusted partner in business-critical remote infrastructure management, GAVS brings ITIL maturity and CMMI process capability to every client engagement.

With global offices in North America, Europe, and Asia-Pacific, GAVS ensures seamless availability of consumer-facing IT infrastructure through our Global Delivery Center in Chennai, India. By careful recruitment, retention, and certified training, every executive at GAVS is committed to galvanizing client success.

  Job Details 

IT Service Desk Engineer - Chennai

Posted On:  2/5/2021 4:05:30 AM

IT Service Desk Engineer

No. of vacancies:  2
Qualifications:  BE/ B.Tech (Engineering) (Computer Science )
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Chennai Tamil Nadu India

  Job Description
Role would be that of a member of an Operations Support team which handles helpdesk/support desk activities, reporting for internal IT and business users, network support for a US based manufacturing company. Initially the candidate will be required to get trained and support on the operational support activities including assignment of tickets, resolution of tickets, escalations within the team and customer support team and proactively contribute to the documentation, KM practices and transition of newer support areas.
Provide first line response for users requiring assistance with information technology issues and problems.
Respond to requests for technical assistance by phone, email and/or using a help desk management system.
Track issues to resolution updating the internal knowledgebase and/or communicating with relevant business units.
Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
Act as a liaison between customers and technical escalation teams.

  Contact Information
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