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ProcessMAP Infotech
  Company Profile
ProcessMAP Corporation is world’s leading provider of web-based software platform in Environment, Health, Safety, Sustainability and Compliance information management.

Our Software-as-a-Service (SaaS) delivery model provides our customers with an integrated offering that includes web-based software applications that embed industry’s best practices, world-class hosting infrastructure, one-stop implementation services, and industry’s only 24x7 technical support and help desk services with a predictable fixed subscription cost..

  Job Details 

Application Support - Hyderabad, Andhra Pradesh

Posted On:  10/26/2020 5:46:59 AM

Application Support

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Hyderabad Andhra Pradesh India

  Job Description
Respond to customers' inquiries related to Module/Product functionality.
Logging and classifying the Customer Requests/issues in a bug tracking tool.
Filter and escalate inquiries relating to other aspects of the customers and escalate to the appropriate functions
Manage the resolution process for customers relating to data and applications for a particular Module.
Track inquiry resolution progress and proactively call/emails customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur i.e. System Down, System Maintenance etc.
Accept additional projects or areas of responsibility that will improve the team's performance.
Proactively contribute to the CRC team and the achievement of its goals.
Participate in Product Reviews and provide inputs for Improvements
Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Conflict Resolution, Logical Thinking, Analyzing Information, Multitasking etc.
Detail orientated with sound information of Problem Solving skills.
Well developed analytical skills with the ability to solve a problem and develop solutions.
Experience in a customer service or contact center environment preferred.
Ability to communicate and engage effectively, verbally and in writing, in English.
The ability to learn and become experts in ProcessMAP Module/Product and develop a sound understanding.

  Contact Information
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