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  Company Profile
If you want to make your mark in a dynamic company with other motivated people, consider Istonish. At Istonish, we keep our employees happy through personal respect, a comprehensive training program, fair wages, and competitive benefits. You’ll work in a professional, modern, and supportive environment where diversity is embraced. And your exemplary performance will be rewarded with opportunities for career advancement.
  Job Details 

Service Desk Technician : Broomfield, CO

Posted On:  3/26/2021 8:58:01 AM

Service Desk Technician

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Broomfield CO United States

  Job Description
Job Requirements/Skills

Proven experience supporting a centralized customer service organization to resolve computing requests remotely via telephone
1 to 3 years experience supporting computer service requests, problem diagnostic/troubleshooting, and application process support
The position requires demonstrable customer service and communications skills and must possess a team-oriented attitude
Strong analytical abilities required to interact with customers to evaluate work and provide technical assistance
Good experience in creating incident, problem, and process knowledge documentation to support a self service knowledgebase
The ideal candidate will possess a combination of both technical and application process support in a manufacturing organization.
Good ability to learn quickly in both technical and application areas
Familiar with ITIL, CMM and PMI processes and best practices
Service Now experience a huge plus

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