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Replicon Inc
  Company Profile
Replicon, Inc. is the global leader in Software-as-a-Service (SaaS) based timesheet and expense management software. Replicon enables over 1.2 million users in 60 countries to track time and expenses to manage projects, bill clients, and automate time & attendance policies within one end-to-end solution.
  Job Details 

Team Lead – Cloud Operations - Bangalore, Karnataka

Posted On:  2/8/2020 6:55:00 AM

Team Lead – Cloud Operations

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
Remote monitoring of Windows/Linux servers including server performance, uptime, web based application and resource monitoring
Daily watch on team members work
Delegation of work
Provide Training to Level1 and Level2 engineers
Follow escalation process in effect to identify and fix SaaS issues/problem (to achieve 100% SLA)
Actively participate in SaaS Operations recruitment process
Report to Manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
Adhere to SaaS Ops Process while dealing with Alerts / Handling cases
Identify the root cause and troubleshoot
Handle Level2 Escalations, and strictly adhere to escalation matrix
Knowledge of SQL and SQL Server
SaaS Product Upgrade (Deployment)
Handle Change Control
Mentor your shift Level1 and Level2 to help and increase his process/technical knowledge
Initiate Best Practice Sharing and spread knowledge throughout your team
Adapt to any new changes in Process / Procedures
Weekly and Monthly reports

Good Understanding of Cloud Platform
Experience in windows platform including configuration Ex: Install and configure service
Good understanding of Network basics
Good understanding of Linux
A Good Team player
Good Communication skills, verbal, written and listening skills
Strong organization and administrative skills

  Contact Information
Reference Name (If Any): 

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