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Nihilent Technologies
  Company Profile
Nihilent is a global consulting and solutions integration company using a holistic and systems approach to problem solving. Headquartered in Pune India, Nihilent’s executive team has over 350 person-years of experience in international consulting, IT outsourcing and IT services. We have made major intellectual contributions to the development of IT around the world. Nihilent’s operations span North America, Europe, Africa, Middle East and Asia.
  Job Details 

Delivery Account Manager (DAM) - Mumbai, Maharashtra

Posted On:  11/9/2019 12:28:53 AM

Delivery Account Manager (DAM)

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  10
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Mumbai Maharashtra India

  Job Description
DAM will be responsible for account level P and L as well as customer satisfaction and delivering promised value uniformly across the engagements for the account (while Project Managers would be accountable to ADMs for this at individual project level in terms of quality, costs, schedules and requirement fulfillment)). Thus it is expected that ADM will be aware of customer expectations, requirements, proposals and contracts on a case to case basis. He/she will work to acquire exposure to market trends , account level business or IT performance/challenges/issues , analyze with a view to identify business opportunities by working with DE, other parts of the organization or account teams. In order to have an effective delivery mechanism, the role also demands adequate functional understanding of customer business, complete stakeholder analysis and up to date understanding of customer environment i.e. organization structure, stakeholder movements, changes, budgets. The role will have to interact and work extensively with the front end team as well as on-site teams for this purpose. DAM is expected to mentor/ assist teams with functional/ technical knowledge, motivate teams to innovate, write technical whitepapers that can be published, update collaterals . As a part of this, thus DAM would be expected to identify and prepare individuals for taking higher level of responsibilities.
Demonstrate delivery cap[ability through consistency in quality, cost and schedule adherence , realisation of customer objectives
Engage with the customer (through reviews , network, being face to face / build relationships/ reach out the breadth of the organization)
Ensure expectation management (i.e. setting correct expectations, ensuring delivery to that and then getting confirmation : while project managers will be accountable to DAM to achieve these , DAM will have to oversee (mentor, monitor and control the project manager deliveries as well as foster participation/exchanges/ collaboration between account level teams to ensure uniformity)
Manage Problem/ escalations , raise escalations ; ensure quick , acceptable (win-win) resolution
Create tactical outlook on needs and demand requirements
Drive the necessary change at their organization which will facilitate improved delivery by the teams
Communicate continuously to keep them up to date on additions/improvements in our capabilities
Transfer inputs to DE to formulate strategic options/opportunities and teams as a feedback mechanism.

  Contact Information
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