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Red Sky Consulting
  Company Profile
We leverage in-depth knowledge of the industry and years of experience with a sensitivity to your requirements, resulting in the most effective business solution that will cover all your IT sourcing needs.
 
  Job Details 
Title: 

Help Desk : Phoenix, AZ

Posted On:  11/12/2020 12:48:45 AM
Designation: 

Help Desk

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  0
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Phoenix, AZ United States

  Job Description
Responsibilities:
Provide helpdesk support and resolve problems to the end user's satisfaction

Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Report issues to the service desk for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Preferred Requirements:

2 years of relevant technical experience

  Contact Information
Reference Name (If Any): 





 
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