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Vanguard Integrity Professionals, Inc.
  Company Profile
Vanguard offers an integrated suite of security software products that are designed to meet today's unprecedented security challenges. The products bring together formerly separate functions of security administration, access and authentication, reporting and analysis, and policy compliance.
  Job Details 

Technical Support : Jacksonville, FL

Posted On:  10/17/2020 7:42:45 AM

Technical Support

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  0
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Jacksonville, FL United States

  Job Description
• Plan and manage the distribution software releases, updates, and patches on installed onboard systems and components.

• Testing and reporting outcomes on software releases and configuration in Production.

• Ensuring software compliance according to current Software Release Bundle.

• Evaluating current processes and procedures for accomplishing the department's objectives and continuously developing and implementing improved practices.

• Maintaining and supporting the software configuration repository and the installed onboard systems and components asset database.

• Providing technical support to electricians on the PTC locomotive components.

• Manage the receipt, research, resolution and closure of all recorded incidents from the TCIS system (trouble tickets).

• Escalate issues/tickets based on standard procedures.

• Providing daily/weekly reports on software issues, outstanding and resolved, focusing on root cause and fixes.

Knowledge and Skills:

• Problem solving and management skills (preferred DMAIC – Six Sigma skills).

• Work experience in software engineering, release engineering, and/or configuration management.

• Working experience working with software deployments systems and tools.

• Able to react to change, manage productivity with minimal management oversight.

• Working experience with Microsoft Excel, Access, and Visio.

• Working experience automating build and release processes and build management tools.

• Working experience administering and troubleshooting software deployments systems and tools.

• Experience with scripting languages such as VBScript, UNIX shell, Visual Basic, and Python.

• Working knowledge of computer networking

  Contact Information
Reference Name (If Any): 

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