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  Company Profile
YASH Technologies focuses on customer success. As a leading enterprise business and technology solutions provider with global reach, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer's enterprise.

YASH's comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with US and India headquarters and regional sales and development offices spread across 3 continents.

  Job Details 

Service Desk Analyst : Middletown, DE

Posted On:  3/30/2021 6:30:11 AM

Service Desk Analyst

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  0
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Middletown, DE United States

  Job Description
5 + years of experience in Service Desk Analyst /Technician
Responsible for providing Reports on SLA compliance, Service Desk Metrics and IT assets
Responsible for ensuring the smooth day to day running of the IT Service Desk,
Responsible for ensuring IT Service Desk staff coverage, call levels and SLA compliance
First point of support for IT Service Desk staff escalation.
Very good knowledge of ITIL methodology, ITIL foundation and Help Desk Institute certificate desirable.
Has experience of troubleshooting technical issues for L1/L2.
Knowledge of working in Remedy/Service-Now ticketing tools.
Respond and troubleshoot tickets via phone and email
Research and resolve Tier 1/2 trouble tickets
Remote client support of various enterprise and desktop applications

  Contact Information
E-mail ID:  abhishek.roy@yash.com
Telephone Number: 
Office: 07314261250
Mobile: 9826275559
201-205, Bansi Trade Center,
581/5, M. G. Road

Reference Name (If Any): 

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