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Kaizen technologies Inc
  Company Profile
Kaizen Technologies provides consulting and IT services to clients globally - as partners to conceptualize and realize technology driven business transformation initiatives.
We provide solutions for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of business combining IT innovation and adoption while also leveraging an organization's current IT assets. We work with large global corporations and new generation technology companies - to build new products or services and to implement prudent business and technology strategies in today's dynamic digital environment. (Source : Kaizen Technologies website)

 
  Job Details 
Title: 

End User Computing Engineer : Westlake Village, CA

Posted On:  7/9/2021 2:53:58 AM
Designation: 

End User Computing Engineer

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  0
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Westlake Village, CA United States

  Job Description
Job Description:
· Should demonstrate good communication and interpersonal skills
· Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 and 8, and Office 365
· Should have sound knowledge of Email clients MS Exchange
· Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
· Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
· Ensure desktop support internal processes and procedure are adhered to
· Manage incidents/ service requests assigned to them till resolution/ execution
· Handle end user escalation effectively and involve DSS lead accordingly
· Route assign tickets to appropriate support group if necessary
· Identifying and escalating high priority , high severity issues
· Updating pending tickets with timely, precise and accurate updates
· Following up with end users, if necessary, for closure of pending tickets
· Following up with support groups, if necessary, for closure of pending tickets
· Creating and uploading knowledge article
· Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
· Provide support to power users locally and remotely and resolve all issues on high priority.

Demonstrated Experience

· Experience : 3.0 - 5.0 years (Fresher's not eligible)
· Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
· knowledge of Anti-Virus Clients, Internet proxy, patch management etc
· Sound knowledge of Email clients MS Exchange
· Sound Knowledge of Operating Systems (MS-XP, MS-Win 7 and 8)

  Contact Information
Reference Name (If Any): 





 
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