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matrix 7i
  Company Profile
Matrix 7i is a dynamic global company. It helps its clients focus on core competencies, reduce time-to-market and optimize organizational performance through a range of engagement types, including Oracle and SAP Enterprise Solutions, Project Management, Individual Staffing Resources, and offshore resources.
 
  Job Details 
Title: 

Manager - Shared Services

Posted On:  1/14/2020 3:23:16 AM
Designation: 

Manager

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  1 Yrs
Job Tenure:  Contract - W2
Salary Offered:  Negotiable
Job Location:  Mumbai Maharashtra India

  Job Description
Job description
The Customer is one of the largest energy services provider based out of Switzerland with their back office in BKC, Mumbai.

Job Details:
1. Accountable for managing shared services for Finance, HR and Administrative functions

2. Update trackers, Create/Update tickets/service works/, update required applications and tools.

3. Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder keep also ensure Process Manager is informed of new issues

4. Review, update and maintain VSMs / process maps at least once an year

5. Achieve Individual SLA targets set as well the account level collective targets set for the team and ensure Utilization is greater than 85%

6. Prefer to have someone local to Mumbai


Interested candidates please share resume to ujwal@iitjobs.com OR nidhi@iitjobs.com

Role Operations Manager
Industry Type IT-Software / Software Services
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time, Permanent
Role Category Operations

Education
UG :Any Graduate in Any Specialization
PG :Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate :Doctorate Not Required

Key Skills
shared services process mapping process management back office Technical Support Manager Shared Service Analyst

  Contact Information
Name:  Resume R
E-mail ID:  resume@matrix7i.com
Telephone Number: 
Address: 

Reference Name (If Any): 





 
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