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matrix 7i
  Company Profile
Matrix 7i is a dynamic global company. It helps its clients focus on core competencies, reduce time-to-market and optimize organizational performance through a range of engagement types, including Oracle and SAP Enterprise Solutions, Project Management, Individual Staffing Resources, and offshore resources.
  Job Details 

Business Systems Analyst- ITIL and ITSM

Posted On:  1/15/2020 6:57:30 AM

Business Systems Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  1 Yrs
Job Tenure:  Contract - W2
Salary Offered:  Negotiable
Job Location:  Dallas Texas United States

  Job Description
Job Summary
Please include your personal email id and phone number in the resume

**Business Systems Analyst- ITIL and ITSM
Long term
Direct client requirement

Evaluate process capabilities and gaps Drive service improvement plans in alignment with ITIL and ITSM processes
· Facilitate the design and implementation of ITIL and ITSM related processes with the goal of simplifying processes and driving efficiency (e. g., Incident/Problem/Change processes)
· Help align applications and infrastructure teams to ensure effective process execution and improve customer experience
· Experience in leading process improvement and service improvement initiatives
· Interface with customers to define service scopes, requirements and service level agreements
· Work with Architecture, Infrastructure, Support and Application teams to measure and improve service performance through a disciplined approach using metrics
· in different functional areas and provide recommendations
· Work with stakeholders to facilitate and manage user story workshops
· Manage product backlog, prioritization of user stories
If you are interested, then please email your resume to info at icloudnexus dot com

Job Type: Contract

Contract Length:

1 year
More than 1 year

  Contact Information
Name:  Resume R
E-mail ID:  resume@matrix7i.com
Telephone Number: 

Reference Name (If Any): 

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