Description

Provide onsite technical support and hardware management at the Redwood City office.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues across Windows 10, macOS, and Microsoft 365 environments.
• Manage and support hardware from Dell, Microsoft, and Apple.
• Administer system tasks involving basic networking, VoIP, and Active Directory.
• Deliver customer-focused support to end-users in a high-volume helpdesk setting.

Required Skills

• 3+ years of experience in a customer-focused IT Helpdesk environment.
• Extensive knowledge of Windows 10 and macOS.
• Proficiency with Microsoft 365 administration.
• Experience with Dell, Microsoft, and Apple hardware.
• Foundational understanding of system administration and basic networking.
• Knowledge of VoIP concepts.
• Strong written and verbal communication skills.
• Ability to meet deadlines and maintain attention to detail.

Preferred Skills

• Experience with Microsoft Intune, SCCM, or JAMF MDM.
• Active Directory administration experience.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.

Key Skills

Education

Not specified