Description

Key Responsibilities:

Business & Systems Analysis

• Partner with business and technical stakeholders to define business problems, objectives, requirements, constraints, dependencies, assumptions, and measurable success criteria.
• Elicit and translate business needs into clear functional and technical requirements, user stories, acceptance criteria, process flows, data flows, and specifications.
• Analyze current-state processes and systems and design future-state business solutions using systems thinking and Business Process Model and Notation (BPMN).
• Identify process inefficiencies, bottlenecks, dependencies, control points, integration impacts, and opportunities for improvement or automation.
• Assess the feasibility and impact of proposed solutions across business processes, data, systems, operations, and stakeholders. Operations Research & Decision Analysis
• Apply Operations Research, quantitative analysis, and structured problem-solving techniques to complex business and operational problems.
• Use data, analytical models, scenario analysis, and trade-off analysis to evaluate alternatives, assumptions, constraints, capacity, risk, feasibility, complexity, and business value.
• Develop clear, evidence-based recommendations that help stakeholders make informed decisions and move from ambiguous problems to actionable business solutions.
• Support business solutions throughout the end-to-end PDLC, from discovery and design through development, validation, implementation, and post-implementation assessment.
• Collaborate with product, business, architecture, engineering, and other delivery teams to resolve requirements, process, and design questions.
• Support solution validation, testing, issue resolution, and implementation readiness to ensure delivered capabilities align with defined requirements and intended  business outcomes.
• Maintain traceability between business objectives, requirements, specifications, decisions delivered capabilities, and validation results. Documentation, Facilitation & Communication
• Demonstrate exceptional note-taking and documentation skills, accurately capturing discussions, requirements, decisions, assumptions, risks, dependencies, open questions, action items, and ownership.
• Produce concise, organized, and actionable documentation that provides a reliable record of what was discussed, decided, and agreed upon.Facilitate discovery sessions, workshops, requirements discussions, process[1]mapping activities, and decision-making conversations across business and technical teams.
• Communicate complex business, analytical, process, and technical concepts clearly to both technical and non-technical audiences.

Required Qualifications

• Bachelor's degree in Operations Research, Systems Engineering, Industrial Engineering, Information Systems, Computer Science, Business Analytics, or a related quantitative, business, or technical discipline.
• Experience as an IT Business Analyst, Systems Analyst, Operations Research Analyst, Systems Engineer, or similar role.
• Demonstrated experience analyzing complex business processes, operational environments, and technology systems. Strong experience with requirements elicitation, analysis, documentation, and translation of business needs into functional or technical requirements.
• Experience with Business Process Model and Notation (BPMN) and business process analysis.
• Experience developing process flows, data flows, requirements, specifications, or logical system models. Understanding of the end-to-end Product Delivery Lifecycle (PDLC).
• Strong analytical, quantitative, critical-thinking, and structured problem-solving skills.
• Exceptional note-taking and documentation skills, with demonstrated ability to accurately capture decisions, requirements, actions, risks, assumptions, dependencies, and key discussion points.
• Excellent written and verbal communication, facilitation, and stakeholder[1]management skills.
• Ability to collaborate effectively across business, product, operations, architecture, engineering, and technology teams.

Preferred Qualifications:

• Master's degree in Operations Research, Systems Engineering, Industrial
• Engineering, Analytics, Information Systems, or a related discipline.
• Experience applying optimization, simulation, forecasting, decision modeling, or other Operations Research methodologies.
• Experience with analytical and modeling tools such as Python, R, SQL, Excel, Power BI, Visio, or comparable platforms.
• Experience working with AI and AI-enabled business solutions, including the application of AI to analysis, process improvement, decision support, automation, or product delivery.
• Experience using AI-assisted development or productivity tools to accelerate analysis, requirements development, documentation, solution design, or delivery.
• Experience with spec-driven development, using clear requirements,
• specifications, acceptance criteria, and traceability to guide solution design, development, and validation.
• Experience with Agile, product management, or iterative product delivery methodologies.
• Familiarity with APIs, systems integration, data platforms, cloud technologies, and automation.
• Experience working in large, complex, or regulated enterprise environments.
• Mortgage industry experience, including familiarity with mortgage business processes, systems, data, or technology environments

Key Skills

Education

Master's degree